Shipping & Returns

Free shipping applies to most items within Canada, some exceptions may apply within North West Territories, Yukon, Nunavut and Labrador. Free Shipping does not apply to orders requiring truck freight, over 150 lbs or dimensionally too large for regular courier.  A shipping quote will be provided for your approval before any product is shipped in these circumstances.

Under normal circumstances, orders are processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.

All shipments leave Monday through Friday. Most shipments will leave same day or next day. If there are any known delays, we will let you know as soon as possible.

All shipments are sent by the ground service of our choice, unless otherwise requested. All orders must ship to physical addresses. WE WILL NOT SHIP TO A POST OFFICE BOX (P.O. BOX). While we do offer express service, you may need to contact us before ordering to get a shipping quote.

Sorry, we currently do not ship outside of Canada.

We ship primarily through Purolator Courier, however, some shipments may be shipped by other freight carriers. E-Custom Automotive Accessories reserves the option to choose the best carrier available at the time of shipment.

No we do not. There are no exceptions.

Shipping is determined using courier rate calculations. Shipments over 150 lbs. or dimensionally too large to go by courier will be sent via LTL truck freight and will require a quote prior to processing.

While many orders will ship directly from our warehouse, we may drop-ship from other suppliers. We do our best to only work with suppliers that can fulfill our orders efficiently, so most orders will leave within 1-3 business days after processing. Standard ground shipments will take 1-5 business days to arrive, depending on which province you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not received your order within 10 business days.

Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. The expedited shipping duration does not include the time to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost. If actual shipping rates are higher than the what the cart quoted, we will contact you as soon as possible to discuss any additional charges.

Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.

Currently, we only ship within Canada.

Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is deemed unreasonable, we will ship you a replacement order. If the original package does arrive it is your responsibility to help get that package back to us. If the package is not returned in a reasonable amount of time, you will be charged for it, plus the shipping cost.

Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us for expedited shipping options.

We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items.

Packages that are returned to us by courier and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 25% restocking fee.

To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.